Terms of Use

1 Plans and Access

Access to the LevelUp platform is exclusive to subscribers with an active, paid plan. There is no free plan and no trial period with access to the content.

Payment is processed by Stripe, by credit card. Once registration is completed and the payment is approved, access is released automatically.

Plans currently available:

Renewal of the monthly plan is automatic and recurring, charged to the registered card on the same day of the month as the original purchase. The yearly plan is charged in a single payment and renewed automatically on the same date the following year. If a plan change is requested while another plan is in force, the requested plan only takes effect once the current plan ends.

Price adjustments

Subscription prices may be adjusted at any time, due to changes in operating costs, in infrastructure, or in the scope of the content and tools offered.

2 Tools and Materials Available

The platform brings together two types of content, from different origins. The difference between them matters and is described below.

Original content by Gameplay do Boy:

• Voltage Maps. Documents produced, measured on the bench and validated by the Gameplay do Boy team.
• UART Tools. Systems for reading and interpreting UART logs for PlayStation 3, PlayStation 4, PlayStation 5, Xbox One and Xbox Series, developed in house.
• PostOut Xbox. POST code analysis tool for Xbox One and Xbox Series, developed in house.
• HD Analyzer. Proprietary tool for analyzing hard drive health.

Public content organized and improved:

• Schematics. Public domain files, found scattered across websites and blogs, catalogued here by console, model and version, with visual treatment that makes them easier to consult.
• BoardViews. Board visualization files of public origin, catalogued and presented in a web viewer owned by Gameplay do Boy.
• Controller Tester. Open source tool for public use, integrated into the platform with interface adjustments.
• Stick Calibrator. Open source tool, likewise integrated with interface adjustments.

3 Cancellation and Renewal

The subscription can be cancelled at any time by the user, under My Account → My Plan → Cancel Renewal, with no need to contact support.

How it works after cancellation:

• Cancelling does not cut off access immediately. Use of the platform stays available until the end of the period already paid for.
• On the monthly plan, access stays active until the next renewal date, which is the same day of the month as the original purchase. After that date, no charge is made and access ends.
• On the yearly plan, access stays active until the yearly renewal date, at which point access ends with no further charge.

Automatic charge failure (payment default):

• One day before each automatic renewal we send an email notice, so you can check that the registered card has available limit.
• If the charge is not approved, the system retries over the following days and notifies you by email on each new attempt.
• After 3 unsuccessful attempts, the subscription is terminated, automatic renewal is switched off and access to the platform is blocked. Coming back requires a new subscription.
• While the charge attempts are still running, access remains active.

If you have any difficulty cancelling through the platform, get in touch through the Support tab in the dashboard.

4 Copyright and Content Protection

The materials and tools made available on the platform, especially those authored by Gameplay do Boy, are protected by copyright and by technical security mechanisms.

Protection measures active on the platform:

• Files are stored in directories with no public access. Only the internal system is allowed to locate and serve those files.
• Every item of material is displayed with a dynamic watermark carrying the name and the CPF (Brazilian taxpayer number) of the user logged in at the time of viewing. Every access is therefore traceable back to the account it came from.
• The system performs automatic logging of screen capture and screen recording attempts. For each detected occurrence it stores date, time, name, email, CPF, IP address and the material being displayed. On reaching 4 attempts, the account is automatically suspended for 20 consecutive days, with no refund of amounts paid.
• Every suspension goes through review by our team. If the detection is found to be unwarranted, access is restored before the deadline and the record is voided, with no effect whatsoever on your history. If no decision is taken, the account is reactivated automatically at the end of the 20 days, without you having to ask.
• From the 3rd suspension onward, the account may be blocked permanently, with the CPF barred from creating a new registration, no future access to the platform and no refund of amounts paid, in addition to any applicable legal action. Permanent blocking is never automatic: it always depends on a decision by our team.

It is strictly forbidden to reproduce, distribute, share, resell or make available to third parties, by any means, the materials and tools of LevelUp, whether for commercial purposes or not, even for internal use within the repair shop itself.

Access is personal and non transferable. Sharing credentials or allowing third parties to use the account is a breach of these terms and results in immediate cancellation of access, with no right to a refund.

5 User Conduct

By using the platform, you undertake to:

• Use the materials and tools exclusively for personal professional and educational purposes.
• Not attempt to bypass, disable or interfere with any security mechanism of the platform.
• Not share your password or allow simultaneous access by third parties. The system detects and blocks parallel sessions automatically.
• Interact respectfully in the forum, preserving the technical and collaborative nature of the space.
• Report any vulnerability or flaw found to support, instead of exploiting it.

The following is expressly forbidden in any area of the platform:

• Disrespect toward other users or the team, including insults, mockery, threats, harassment or provocation.
• Racism, hate speech, discrimination of any kind (color, origin, religion, gender, sexual orientation, disability or age) and incitement to violence.
• Piracy in any form, including teaching, guiding or giving instructions on how to pirate games, consoles or software.
• Posting, requesting or passing along download links for games, ROMs, ISOs, BIOS, modified firmware, cracks, serials or licensed software, as well as pointing to websites, groups or channels where such material is obtained.
• Any other unlawful conduct, or conduct that exposes LevelUp, its users or third parties to legal risk.

6 Liability and Limitations

The materials and tools of LevelUp are technical support material intended for experienced professionals. The decision on each procedure remains the responsibility of the user. We are not liable for:

• Damage to equipment resulting from incorrect use of the information provided.
• Errors or outdated information in materials of public origin, such as schematics and boardviews.
• Loss of data or temporary unavailability of the service for technical or maintenance reasons.

We work to keep the platform available and stable, and we give advance notice of scheduled maintenance that may affect access.

In the event of prolonged unavailability caused by a failure attributable to LevelUp, each case will be reviewed individually, and compensation proportional to the affected period may be granted.

7 Changes to these Terms

These Terms of Use may be updated whenever necessary. If there is a material change, active subscribers will be notified by email before the change takes effect. In the specific case of price adjustments, the notice observes the minimum period of 30 (thirty) days set out in item 1.

The date of the last update appears at the top of this page. Continued use of the platform after a change implies acceptance of the new terms.

Questions about this document can be sent through the Support available inside the platform, after signing in.

8 Privacy Policy (LGPD)

In compliance with the Lei Geral de Proteção de Dados Pessoais (Lei nº 13.709/2018), the Brazilian data protection law, we describe below which data the platform collects, for what purpose and how it is protected.

What data we collect and why

• Registration data: name, email, phone, CPF and address. The legal basis is performance of a contract. They are needed to identify you on the platform, process payments through Stripe and prevent fraud.
• Communication preferences: during registration or in the dashboard you choose whether you want to receive informational and marketing emails (legal basis: consent). Transactional emails, about the subscription, charges and security, are sent regardless of that preference, since they are part of delivering the service.
• Browsing and security data: as described in item 4, we log screen capture and screen recording attempts, storing date, time, name, email, CPF, IP address and the material being displayed at the time. We also log window focus events, that is, when the browser tab stops being active while protected material is open, because that is how external capture tools are identified. This logging happens only inside the pages that display protected material, and we do not follow your browsing outside the platform. The legal basis is legitimate interest in protecting the intellectual property of the platform.

Who your data is shared with

We do not sell personal data. Registration data (name, email, CPF and address) is transmitted encrypted to Stripe, the payment processor, solely to process the subscription charge. Credit card numbers are not stored in our database: all sensitive financial information is handled directly by Stripe, through secure tokenization, under the PCI-DSS standard.

Your rights and account deletion (right to be forgotten)

You can request deletion of your account and personal data at any time, under My Account → Security → Delete My Account.

Once the request is made, access is revoked immediately and personal data (name, address, phone and email) is anonymized or deleted from the database. There is one exception provided for by law: due to legal and tax obligations, payment transaction records, which contain the CPF, are retained for up to 5 (five) years and cannot be deleted before that period.

9 Use of the Forum

The LevelUp forum is a space for techs helping techs on the maintenance and repair of devices, and it is not meant for subjects outside that theme. Keep discussions focused on faults, diagnostics and technical solutions.

• It is forbidden to post links to websites or files related to piracy of games and illegal applications, which includes download links for games, ROMs, ISOs, BIOS, modified firmware, cracks and serials, as well as pointing to websites, groups or channels where such material is obtained. It is also forbidden to teach or explain how to pirate games, consoles or software, even without posting any file. A breach may result in suspension, banning of the account, with no refund of the amount paid for the contracted plan, a ban on registering again and legal action, with the author of the post reported to the competent authorities.
• It is forbidden to post links to other platforms related to device maintenance. If you have something relevant to share, study the subject and present your own understanding in the forum itself, without passing along the link.
• Ethics, respect and camaraderie are conditions for using the forum. Disrespect, expressions of hate, mockery, racism, prejudice or discrimination will result in suspension or banning of the account, with a ban on registering again, and may give rise to legal action regarding the act committed.
• Every forum message has a Report button. Use it when you find content that breaks these rules: the report goes to moderation and is reviewed case by case. Reports made in bad faith, in bulk, or with the intent of harassing another user are also subject to penalty.
• It is not allowed to post spam, advertising or self promotion of services, shops or channels.
• Post clearly and avoid duplicating topics. Search first to see whether your question has already been answered.